While we hate to see you cancel your membership, if your club is open, you can send a letter (preferably via registered mail with delivery notification) to your home club requesting to cancel, or you can stop by your home club and cancel in person. If your club is still closed or you have other questions, please contact our member services department. Please note that the Member Services department is open Monday through Friday from 9 am – 6pm, EST. They will respond to your inquiry as soon as possible.
For all locations that are currently closed, we have proactively frozen all memberships on your behalf. You will not be charged any fees until your club reopens.
If you are cancelling because you’re unsatisfied with your Planet Fitness location, please speak with your local club manager before making your final decision. We love feedback and would love the opportunity to improve and hopefully change your mind!