Contact Us

Need Help?

You've come to the right place! Our goal is to deliver legendary customer service to our members at all times. As each club is a privately owned franchise, the best place to get help to your questions and concerns is in your home club. Call or stop by your home club location and speak with a staff member at the front desk, they will be more than happy to assist you.

Contact your home club

Enter your zip/postal code for a list of clubs in your area.

Tell us about your experience

We would love to hear your feedback on your experience at your home club.

  • Submit feedback to your home club: Use the "Contact your home club" search above to locate your club's, click "View Club Site" then "Member Survey" to submit an online survey about your experience.
  • Submit feedback to our corporate Member Services team: Let us know how your visit went!

Inquire about a new club in your area or suggest a location

We can help answer your questions about clubs we are planning to open, and always like to hear your suggestions for new locations.
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Frequently Asked Questions

How do I cancel my membership?

To cancel your monthly membership and stop the billing of the Monthly Membership Fee on or around the 17th of the month, the club must receive written notification delivered to the club on or before the 10th of the month either in person or preferably via certified mail to the club address. Please note it may take up to seven (7) business days for any membership or billing changes to take effect. In order to cancel your membership prior to the billing of the Annual Membership Fee, the club requires written notice delivered as described above on or before the 25th of the month before such billing.

How do I transfer my membership?

In transfer your membership to a new club, simply scroll to the top of this screen and click “Member Login”, or click here and select your home club, and new club, on the right side of the screen labeled "Transfer to a new club".

How do I upgrade my membership?

To upgrade your membership, simply visit your home club and speak to a member of our staff to review your options.

How do I update my billing info?

If you received a message that there is a problem with your billing info, please login to our secure billing portal, and click on 'My Billing Info' to submit new banking or credit card information. You may also do this from our mobile app, or by visiting your home club.

When are my monthly dues charged to my account?

Your monthly dues will be charged on or around the 17th of each month.

When is my annual fee charged?

Annual fees are billed differently from membership to membership. Please refer to your membership agreement, or contact your home club for more information on your annual fee.

How do I pay an outstanding balance?

In order to pay your balance online, simply scroll to the top of this screen and click “Member Login”, or click here. Select your home club and follow the prompts to pay your balance.

Can I pay cash for my monthly dues?

Unfortunately, we do not accept cash as a form of payment for monthly or annual dues. All of our memberships require billing information on file.

What is a Lunk Alarm?

The Lunk Alarm is our way of keeping the right atmosphere in the gym, by preventing things like dropping weights, and loud grunting. We want our members to feel comfortable in our non-intimidating judgement free zone.

What if I still need help?

If you still have questions, click here to contact our corporate Member Services team, we can help you get the information you need!